1. General Information
This Privacy Policy explains how we, [Your Company Name], collect, use, and protect your personal data in compliance with applicable Czech laws and the GDPR. By using our services, you agree to the processing of your personal data as described in this policy.
2. Data Controller
The data controller responsible for processing your personal data is:
Company Name: Pavlína Ostrá
Contact Email: paaveart@gmail.com
ID Number (IČO): 03558975
3. What Data We Collect
We collect the following personal data:
- Identification Data: Name, surname, and title.
- Contact Information: Email address, phone number, mailing address.
- Payment Details: Information necessary for processing payments.
- Order Information: Details of your orders, delivery preferences.
- Website Usage Information: Cookies, IP address, and browsing data.
4. How We Use Your Data
We use your personal data for the following purposes:
- Order Fulfillment: Processing and delivering your orders.
- Customer Support: Responding to your inquiries and providing assistance.
- Marketing: With your consent, we may send promotional emails or newsletters.
- Legal Obligations: Fulfilling our legal obligations, such as tax and accounting regulations.
5. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual Necessity: To fulfill our contract with you (e.g., processing orders).
- Consent: For marketing communications (e.g., sending newsletters).
- Legal Obligation: To comply with applicable legal requirements.
- Legitimate Interest: For improving our services and preventing fraud.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention periods are:
- Order Data: 10 years for legal and tax obligations.
- Marketing Data: Until you withdraw your consent or unsubscribe.
- Customer Support Data: 3 years after the resolution of your inquiry.
7. Data Sharing
We may share your personal data with the following parties:
- Service Providers: Shipping companies (e.g., Zasilkovna, DPD) for delivery of goods.
- Payment Processors: To handle payment transactions.
- Legal Authorities: If required by law, we may share your data with law enforcement or other governmental bodies.
8. Your Rights
You have the following rights concerning your personal data:
- Right to Access: You can request access to your data.
- Right to Rectification: You can correct any inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data.
- Right to Restrict Processing: You can request limitation of data processing in specific circumstances.
- Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to processing based on legitimate interest or direct marketing.
- Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.
To exercise your rights, contact us at [Your Contact Email].
9. Cookies
We use cookies to improve your experience on our website. Cookies are small files that store information on your device. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.
10. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.
11. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it regularly.